PRODUCT RETURNS: Please email email@example.com within 14 days of receipt to request a return label. The cost of the label will be deducted from your refund. Items must be unused, in original packaging, and free of pet hair. Original shipping and handling fees are non-refundable. Items purchased with a promotional code are non-returnable.
PRODUCT SHIPPING: We ship via USPS, UPS Ground, or Fedex Ground and service is selected per order and based on rate and estimated arrival. Your order will ship within 3-5 days of placement.
Fabric: Our fabric by the yard is printed to order and non-returnable. Please order a swatch before ordering yardage as colors on screen can appear different than in person. There is a 3 yard minimum and a 4-6 lead time. Fabric can be printed in continuous yardage for up to 18 yards and ships directly from the mill rolled on a core.
Wallpaper: Because our wallpaper is printed to order and non returnable, please order a swatch for approval. We also request that your installer measure before ordering yardage to ensure that you have the proper amount for your project. There is 5 yard minimum a 6-8 week lead time for wallpaper orders. Rush delivery is available for an additional fee. Wallpaper ships directly from the mill
Wholesale: Wholesale merchandise is non-returnable with exception of a production flaw and must be pre-approved by our studio before the return is made. We do our best to inspect all products before they leave our studio, but occasionally a flawed item slips past us. If this happens please email firstname.lastname@example.org
We encourage you to register with faire.com and order through their wholesale system. Wholesale orders placed through faire.com allows returns within 60 days for non-damaged items as a part of faire.com's return policy, which is independent from the policies of the Betsy Olmsted Studio. Shipping schedules, including backordered items, are easily tracked through the faire.com system.