Online Orders and In Store Purchases: We hope that you are happy with your order but if you would like to make a change we are here to help! Merchandise must be returned within 14 days in original packaging, undamaged, and free of dirt, debris, and pet hair. Sorry, but shipping and handling fees are non-refundable and items purchased with a promotional code are non-returnable (with the exception of a trade discount). To request a return, email hello@betsyolmsted with your order number as the subject line.
Fabric: Our fabric by the yard is printed to order and non-returnable. We insist that you order a swatch before ordering yardage as colors on screen can appear different than in person! There is a 3 yard minimum and a 4-6 lead time. Fabric can be printed in continuous yardage for up to 18 yards and ships rolled on a core.
Wallpaper: Because our wallpaper is printed to order and non returnable, we insist that you order a swatch for approval! We also strongly suggest that your installer measure before ordering yardage; we don’t want you to be short on paper and have to wait 6-8 weeks for more! There is 5 yard minimum a 6-8 week lead time for wallpaper orders. Rush delivery is available for an additional fee.
Wholesale: Wholesale merchandise is non-returnable with exception of a production flaw and must be pre-approved by our studio before the return is made. We do our best to inspect all products before they leave our studio, but occasionally a flawed item slips past us. If this happens please email us!
We encourage you to register with faire.com and order through their wholesale system. Wholesale orders placed through faire.com allows returns within 60 days for non-damaged items as a part of faire.com's return policy, which is independent from the policies of the Betsy Olmsted Studio. Shipping schedules, including backordered items, are easily tracked through the faire.com system.